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  • Profile Image

    Hidden Fields on edit submission not showing

    Asked by ZackSpear on June 18, 2014 at 02:10 PM

    I am having a weird bug which I beleive is related to either javascript or somehting else. My form is here:

    http://form.jotformpro.com/form/40483377532962

    On the front end under salary section there are 3 hidden fields which populate once a date is added. However if they are filled out and submitted, on the edit submission link they do not show properly until I click the date input besides each column that has data in it. I have attached a screenshot of what it looks like from the editing link.

    The edit link is here

    http://submit.jotformpro.com/form.php?formID=40483377532962&sid=268923952901987244&mode=edit

     

    Thanks!

    Screenshot
    hidden edit link section
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    JotForm Support

    Answered by Mike_T on June 18, 2014 at 04:36 PM

    Thank you for your report.

    I was able to reproduce the issue, so I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will get back to you via this thread once we have any updates.

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    Answered by ZackSpear on June 19, 2014 at 12:51 PM

    Any ETA on ticket?

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    Answered by BryanPaulo on June 19, 2014 at 02:36 PM

    Hi,

    The ticket is already assigned to our developer. Unfortunately, we cannot give you definite timeframe for this since they have other workload on their bucket prior to this one. We will notify you ASAP through this thread once we have an update.

    Thank you for your patience.

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    Answered by ZackSpear on June 23, 2014 at 03:30 PM

    Really need this escalated. My client needs this fixed asap.

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    JotForm Support

    Answered by BDAVID on June 23, 2014 at 05:36 PM

    I see this ticket has been marked as important, one our developers will get back to you as soon as possible.

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    Answered by ZackSpear on June 25, 2014 at 02:35 PM

    Guys we need this issue resolved today, it was been close to a week now. Usually your support is awesome but right now it is failing us and our client couldn't be more angry with us and there is nothing we can do on our end. Please get back to us right away with the fixed solution.

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    JotForm Support

    Answered by Welvin on June 25, 2014 at 03:48 PM

    Our apologies but we do not have an update yet about this ticket. Our developers should update this thread once they have a fixed for this. Unfortunately, I can't say how long it would take them as it depends on their workload and progress on other important issues.

    Thanks

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    Answered by ZackSpear on June 26, 2014 at 02:36 PM

    Can we have an update on this please? What needs to be done to speed this process up. We have been a long time JotForm user but we are very frustrated with this at this point. 

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    JotForm Support

    Answered by Mike_T on June 26, 2014 at 03:52 PM

    Unfortunately, there is not much that we can do in such case. Developers have to work accordingly to their priorities. The current issue is marked as important and assigned to one of our developers. As soon as we have any news on this, we will update the thread. Once again we are sorry for the delay.

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    Answered by ZackSpear on June 29, 2014 at 04:03 PM

    We are going on close to two weeks with no response but sorry its been marked as important. This is ridiculous. We need some sort of real update instead of a scripted response. PLEASE FIX THIS ISSUE. 

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    JotForm Support

    Answered by jonathan on June 29, 2014 at 05:44 PM

    We apologize for the delays. But there currently is no update yet from our developer at this time.

    We understand your frustration, and we can only ask for your patience and understanding.

    This thread will be updated with response from our developer as soon as status update is available.

    I will also make a follow up on your behalf.

    Thank you.

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    Answered by ZackSpear on July 02, 2014 at 07:40 AM

    Thank you.

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    Answered by ZackSpear on July 02, 2014 at 08:58 PM

    Hi, the salary fields are now properly showing on the edit link. However "section 3 meals" choices do not keep their selections with the edit link. Their sums are correctly added on the edit link however their check boxes do not contain the choices.

     

     

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    JotForm Support

    Answered by EltonCris on July 02, 2014 at 11:13 PM

    @ZackSpear 

    Thanks for reporting. I will create a separate ticket for that particular issue.

    Regards!

     

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    Answered by ZackSpear on July 07, 2014 at 01:21 PM

    Can we please get an update on this??? We ned this fixed. We are over 2 weeks on this, you fixed one issue and caused another one. We need this fixed today.

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    JotForm Support

    Answered by EltonCris on July 07, 2014 at 02:34 PM

    @ ZackSpear

    Our sincere apologies. We haven't heard any words from our developers about this particular issue so I have pushed again the ticket and contacted them so we can get updates. We will make sure to update you on this thread once this is fixed.

    We appreciate your patience during the mediation of this matter.

    Thank you!