What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why doesn't my form show up in wordpress

    Asked by leelafon on June 18, 2014 at 04:10 PM
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    JotForm Support

    Answered by Mike_T on June 18, 2014 at 05:24 PM

    Thank you for contacting us.

    Can you please provide us with a link to the wordpress page in question? Then, we will try to investigate this and get back to you.

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    Answered by leelafon on June 18, 2014 at 05:30 PM

    Appologies.. I did not mean to send that message with such inadequate information.. basically I changed my theme in Wordpress, and the subsequent theme doesn't support your plug in very well (The shortcode), so I went back to the original theme.

    I actually was not going to report it, and accidently pressed the send button thinking it was going to do a search, not a post to support.

    FYI it was IFeature that worked properly with the shortcodes that are inserted with the plugin, however when I switched themes to Stargazer the page doesn't show the theme, although it does show an empty space where the form would have been.  The Plug in tool shows in the edit post tool bar, but the form does not work using that, or using the script option you provide for Wordpress. I think it is a problem with that generation of Theme that is the problem because it works beautifully on most themes.

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    JotForm Support

    Answered by david on June 18, 2014 at 05:59 PM


    Thank you for bringing this to our attention.  I have submitted a bug ticket concerning this to our development team to see if this is something that can be remedied.  Please let us know if there is anything we can assist you with and we will be happy to help.

    Thank you for using Jotform!

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    Answered by Tiffany  on February 24, 2015 at 12:10 PM

    I am having the same problem with the Stargazer Wordpress theme and embedding iFrames.  If I use "embed form" with JotForm and then place it in a sidebar, the form works fine.  If it's placed in a page, it doesn't show up.  Using the iFrame method to embed the form works, but then part of the form gets cut off when I press Submit and there are form errors.  Thanks for your time and help!

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    Answered by Tiffany  on February 24, 2015 at 12:31 PM

    Got it!  You have to remove all instances of the ".embed-wrap" code from the Stargazer theme and then the in-page "embed form" works.