What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Custom URL Not Working - Blank Page After Submission

    Asked by TotaraSprings on June 18, 2014 at 08:18 PM
    Hi we are also getting the same issue with one of our forms, found here: http://form.jotform.co/form/41348103907855
  • Profile Image

    Answered by Cesar on June 18, 2014 at 08:38 PM

    I have tested your form directly and also by cloning your form. It appears that the Custom URL is not redirecting, not to your URL or any of the ones I have tested. I will escalate this ticket to the Dev Team so that they can review further what could cause this. Once we have any updates, you will be notified through this thread. 

    Thank you.

  • Profile Image
    JotForm Developer

    Answered by hasan on June 20, 2014 at 08:57 AM


    There was an old, invalid condition rule in your form. When I disabled it, your form worked as expected. We are truly sorry for the trouble caused to you and grateful for your report.

    Thank you.