Forms not being submitted with Mobile Devices

  • Profile Image
    bacphotography
    Asked on June 19, 2014 at 07:16 AM

    Hi have had a number of recent clients who have been unable to submit thier forms to me.

    My forms are all hosted on my wordpress site and I usually don't have many problems.

    All the forms that are not being submitted are being completed on mobile devieces (not pc's or laptops). I was under the belief that all forms were compatible for both. I have been made aware of this problem as my existing clients  are required to complete these forms to book with me. My worry now is how many people are completing my contact form that (I am not aware of) are not coming through to me.

    Can you please advise if my forms are set up correctly as these error are frustrating, but more importantly are making me look unprofessional.

    Thankyou

    Belinda

  • Profile Image
    Carina
    Answered on June 19, 2014 at 11:49 AM

    I'm sorry to hear about this situation. 

    I tested the form with an online simulator and could submit it successfully:

    Can you please provide us more details on the devices and/or OS system used?

    Also do you know if this situation is only with the website version of the form or if it also happens with the standalone version of the form? https://www.jotform.com/form/13193535901

    Thank you