From E-mail not displaying correctly

  • Profile Image
    iCarbons
    Asked on June 19, 2014 at 11:37 AM

    So recently the e-mails of answered forms I recieve to my inbox have been changed to be from noreply@jotform.com. Previously they would be from whatever e-mail the user entered into the e-mail field on the form. This made it easy for organizing but now that they are all coming from the same e-mail they stack all into one conversation making for a cluttered mess.

    How can I fix this as it was working fine then suddenly changed without anyone making any modifications to the form.

    THANKS

    -Andrew

  • Profile Image
    KadeJM
    Answered on June 19, 2014 at 02:05 PM

    I took a look at one of your forms that I think is associated with this. I can see that you have the " Full Name " listed for your email notifications settings so these should stack up on top of each other appropriately. You can also apply the " Reply-to Email " so that this is included which will help to maintain this with further organization since it gets included in your email responses. 

    Have you changed anything in your email account recently? Or made any sort of custom filter?

     

    I tested this further just to check it, but I'm unable to replicate the same problem as you. So far it is stacking up normally in my gmail account on my end from a test form I used. I have two separate notifications. The first one is setup the same as yours with no-reply email. The second one is set up with a reply-to email set for the email field. Both are stacking up in my email.

    Gmail Test Results: