What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can users save a form and return to complete it at a later date?

    Asked by Tomgodd88 on August 19, 2011 at 08:06 AM

    I need to produce quite a lengthy form. Can you suggest anyway that a user may stop, save and come back to their document. 

    Thank you very much for youre time.

    Kind Regards

    Tom Goddard

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    JotForm Support

    Answered by liyam on August 21, 2011 at 12:08 AM

    Hello Tom,

    Unfortunately, saving the form with the details for submission is not yet possible with Jotform. Although alternatively, a form can be submitted (provided that there are no fields that are left empty for those that are required) and then can be edited provided that you have added the edit link in the email alert autoresponder.

    You can do this by following these steps:

    1. Click on "Setup and Embed" tab,

    2. Click on "Email Alerts",

    3. Create a new "Auto-Responder" for this form,

    4. Add this tag to your email body:

    {edit_link}

     

    Warm regards,

    Liyam

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    Answered by Jermandmike on August 21, 2011 at 12:42 AM

    This would be a very useful feature if added.

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    JotForm Support

    Answered by abajan on August 21, 2011 at 02:45 AM

    Hi Tomgodd88 and Jermandmike

    If it is a situation where the form is intended for a limited number of specific users, as would obtain in a case where employees of an organization are required to complete a survey form, a link to the said form could be emailed to each employee. Each link would contain a session variable that would be unique to the recipient. The system should be setup in such a way that no employee could guess what the session variable is for any other employee. Why? Well, let's say the employee's names were used for the session variables. If one employee (Ted) wanted to find out what another named John Doe had entered so far on his yet to be completed form, all Ted would have to do is type the form's URL appended with "?=JohnDoe" in the address bar and Presto!

    To illustrate how this would work and to see why it's important that the session variables must not be easy to figure out, here are two links to the same form:

    http://www.jotform.com/form/12324733339?session=Tomgodd88

    http://www.jotform.com/form/12324733339?session=Jermandmike

    Tomgodd88, go to the first link, complete part of the form and save it.
    Jermandmike, you do the same with the second link.

    Now, if each of you were to visit the other's link, you would see what the other had entered. Even if you checked the other's link months from now the info would still be there because sessions are kept alive indefinitely until the form is submitted.

    Another issue is that all fields set to required must be completed before the form can be saved.

    Incidentally, in case you're wondering, the "Save" button is simply a "Next" button with different text. The background was removed using injected CSS.

    If you need additional information or clarification on anything, please let us know. We'll be glad to help.


    ~ Wayne

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    Answered by joelosborne on December 03, 2011 at 11:28 PM

     

    I think a "Save" function for form users (people filling out the form) is a much needed function.

    I don't mean for them to save and come back later to, but just to save at that time so that they don't lose their already entered information incase the site/form goes down and they lose everything.

    I ask for this because I have several lengthy forms in which some detailed information is needed. I have just had someone spend 20 minutes filling it in and click submit, and the form messed up somehow. He re-entered it and it worked, so I know it was just a temporary issue... but if there was a "save" function, I would state on the page that they should save it half way through for instances like this.

    Thanks, Joel
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    Answered by allanftd on December 04, 2011 at 05:09 PM

    A workaround that we can suggest to you for now is to use multiple forms linked together through the Custom URL Thank You Page. Simply put, the forms will be arranged like this:

    User starts answering FORM 1 --> User clicks "Submit And Continue" button --> Thank You Page of Form 1 redirects to FORM 2 --> User completes FORM 2 --> Click Form 2's "Submit And Continue" button --> Repeat this process until the whole form is completed.

    The Thank You Page of the forms will be customized so that you will enter the URL of the second form as your first form's thank you page. In that way, your user partially submits his answers to your form. the answers are submitted even if he encounters problems halfway through the entire form.

    Hope you will find this tip useful.