Issue with required fields on form- see below

  • ALR-DSM
    Asked on June 19, 2014 at 1:08 PM

    See print-screen shot below.  We are getting an error message that the “Fields are required” in this section even though all the fields are filled in and it is preventing anyone from completing the transaction.  Please advise on how to fix this issue.  Thank you.

    Jotform Thread 393857 Screenshot
  • Elton Support Team Lead
    Replied on June 19, 2014 at 2:55 PM

    Hi,

    You are hiding the country field from the address field with CSS Inject. That's the reason why. I would suggest to remove the CSS injected to your form that hides the country field and then uncheck the country field found on address field properties if you want to completely remove the country field on the address field. This should stop the required validation from appearing. :)

    Here's a visual guide:

    Issue with required fields on form  see below Image 1 Screenshot 20

    Cheers!

  • ALR-DSM
    Replied on June 19, 2014 at 3:56 PM

    Awesome!!  That was IT!  This fixed the problem.  Thank you so much for your help.