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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Shipping not showing

    Asked by Heckington on June 19, 2014 at 01:30 PM

    Hi

    I have a form that is selling tickets with a £1 shipping cost.

    The shipping shows on the Jot Form total, but when you go through to PayPal the total does not include Shipping.

    Eg: 2 x adult tickets @ £12 ea + £1 shipping =£25. But PayPal only shows £24.

    Please help

    Page URL:
    http://form.jotform.com/form/13310301270?

    shipping rates shipping paypal shipping shipping cost
  • Profile Image
    JotForm Support

    Answered by Welvin on June 19, 2014 at 03:08 PM

    Hi,

    Based on your Paypal Integration Settings, the Shipping Rates isn't configured.

    Are you referring to the last product item with £ 1.00 GBP  price? I've tested it here and it's showing fine to Paypal:

     

    If you're referring to the Paypal Shipping Rates settings, then please make sure to configure each product item. It's currently showing a zero values. 

    Thanks