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    Shipping not showing

    Asked by Heckington on June 19, 2014 at 01:30 PM


    I have a form that is selling tickets with a £1 shipping cost.

    The shipping shows on the Jot Form total, but when you go through to PayPal the total does not include Shipping.

    Eg: 2 x adult tickets @ £12 ea + £1 shipping =£25. But PayPal only shows £24.

    Please help

    Page URL:

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    JotForm Support

    Answered by Welvin on June 19, 2014 at 03:08 PM


    Based on your Paypal Integration Settings, the Shipping Rates isn't configured.

    Are you referring to the last product item with £ 1.00 GBP  price? I've tested it here and it's showing fine to Paypal:


    If you're referring to the Paypal Shipping Rates settings, then please make sure to configure each product item. It's currently showing a zero values.