What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MailChimp Integration: Submissions with emails that exists on the MC List are not recorded

    Asked by vanbeek on June 19, 2014 at 01:41 PM
    Above... you mentioned that only forms associated with a new email address will be added into mailchimp. What if someone is simply updating their information with the same form. Will this not work?
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 19, 2014 at 01:53 PM

    Hi,

    My test concludes that editing submissions with the same email address retained will not get recorded to the MC list. In other words, the user should change the email address so it will create new record on the MC list.

    Example:

    Keep in mind that the MC integration interprets the email as the key. The same email address will be recognized as duplicates and will not be recorded. This is the current behavior of the MC integration. However, don't get me wrong, I have still raised this to our developers so they can check and investigate this further. Hopefully they'd be ale to come up something for updating submissions.

    Regards!

  • Profile Image

    Answered by vanbeek on June 19, 2014 at 02:14 PM

    Thanks for the response Elton!

    I know mailchimp subscribers can update their information at any time through a mailchimp provided link, but since the nice jotform is already created it would be nice if they could update their information there as well as singing up. After all people will generally go back to where they originally signed up, especially if they can't figure out how to update their informaiton any other way.

    I'll stay tuned for future updates.

  • Profile Image

    Answered by Hyogagroup on July 02, 2014 at 11:40 AM

    Support the above suggestion :)

    My subscribers update their information via Jotform and it would be a duplication of effort if the administrator needs to update the info manually over in MC.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 02, 2014 at 01:19 PM

    Hello Hyogagroup,

    My colleague have already reported this issue to our back end team. Upon checking the ticket status, I found that it is already assigned to one of our developer. That means our back end team is already looking into this issue. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on November 20, 2014 at 08:54 PM

    Hello guys,

    I have updated the integration process.  This time if the user edits a submission and the email address already exists, the record will get updated. If the email does not exist, a new record will be added.

    Please do take note that the updating of record in mailchimp can happen only when editing a submission as to prevent overwriting from new submissions.

    If you have further questions or concerns, please do let us know.

    Thanks.