What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect Total Calculations

    Asked by epomelear on June 19, 2014 at 02:16 PM

    One of the product options, a donation, incorrectly calculates the total by add a zero to the total of the transaction. $10 becomes $100, $25 becomes $250, etc.

    In the screen shot provided with just that item checked at $50, the total reports $500.

    How can I/you fix this?

    Page URL:

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    JotForm Support

    Answered by Mike_T on June 19, 2014 at 03:32 PM

    Thank you for contacting us.

    In order to fix the issue, you will need to change the product price from USD 10 to USD 1. This way, the product quantity will be multiplied by 1, and you will have the correct Total.

    Please give it a try and let us know if you need any further assistance.

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    JotForm Support

    Answered by Mike_T on June 19, 2014 at 03:33 PM

    I forgot to attach a screenshot.