What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When using "Conditions," entire form blanks out.

    Asked by CoachClawson on June 19, 2014 at 02:18 PM

    Greetings!

    I'm creating a form and want to use Conditions to simplify the form for some users. The first few questions apply to all users, the last section only applies to a segment of users. I.E. I need name, phone number, etc. for all players, but only need parent's information for the youth.

    I went to Conditions and tried to hide certain fields when Adult League was selected. However, this makes the entire form disappear once the selection is made. I tried a couple of different variations with no success.

    Can you help me get this form to work like I want?

    Thank you!

    Diane

    Page URL:
    http://northernlightsvolleyball.net/wordpress/?page_id=36

    name phone number different Selection
  • Profile Image

    Answered by BryanPaulo on June 19, 2014 at 03:27 PM

    Thank you for contacting us.

    I opened your form and tried to select adult from What League are registering for? question but I failed to get what you are getting on your end. Some of the fields hid. See my screenshot below:

    Can you try to clear your browser's cache?

    Let us know if you still need our assistance.