I'm getting intermittent 504 errors when calling the API

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    Asked on June 19, 2014 at 03:26 PM

    It appears that I'm getting a gateway timeout occasionally when trying to pull back a list of all submissions for any form.

    I'm grabbing between 50 and 200 at a time depending on the form that I'm trying to get results from. After a while, I'll get a 504 Gateway Timeout, and can't continue pulling data.

    It's been working fine up until about the middle of last night (It's 6/19 today)

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    Answered on June 19, 2014 at 04:20 PM

    Thank you for your report.

    I have escalated the problem to our Development Team.

    We will keep you updated via this thread.

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    Answered on June 19, 2014 at 04:57 PM

    Just for today, we are slower than usual. Our main data center has maintenance downtime today for part of our servers that is why we switched to secondary backup servers. We will not have any downtime, but we are slower than usual today mainly because the databases are not warmed up yet.