What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm getting intermittent 504 errors when calling the API

    Asked by smithmd on June 19, 2014 at 03:26 PM

    It appears that I'm getting a gateway timeout occasionally when trying to pull back a list of all submissions for any form.

    I'm grabbing between 50 and 200 at a time depending on the form that I'm trying to get results from. After a while, I'll get a 504 Gateway Timeout, and can't continue pulling data.

    It's been working fine up until about the middle of last night (It's 6/19 today)

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 19, 2014 at 04:20 PM

    Thank you for your report.

    I have escalated the problem to our Development Team.

    We will keep you updated via this thread.

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 19, 2014 at 04:57 PM

    Just for today, we are slower than usual. Our main data center has maintenance downtime today for part of our servers that is why we switched to secondary backup servers. We will not have any downtime, but we are slower than usual today mainly because the databases are not warmed up yet.