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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with my Paypal pro Form: Merchant country unsupported.

    Asked by ipwebmexico on June 19, 2014 at 05:58 PM

    I have done integrating my Paypal pro account to a form: http://form.jotformpro.com/form/41696312920959

    Everything went fine with the API process an the IPN.


    When I finally have done the form. I try it with a test charge and when I finish all the filled and try to send it. Here is what happens: 


    Merchant country unsupported.
    The merchant country is not supported.


    I need to know what Im doing wrong. I´m not selling any physical product. Im actually selling workshops, and I need that my users can buy them online but they have to attend to a place later. Also, Im selling online workshop that can be downloaded.


    How can make a form that could serve me in this to manners. The only thing I need to do is recolect a csv of the payments and names of the users.



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    JotForm Support

    Answered by Mike_T on June 19, 2014 at 06:25 PM

    Thank you for contacting us.

    According to PayPal Developer materials, at this time PayPal Pro will only work with merchants from the US, Canada, and the UK. I am afraid that you can not use the PayPal Pro with Mexico based merchant account. You can contact PayPal Support to find out more information on it. We are sorry for the inconveniences.

    As an alternative to the PayPal Pro you might consider using a PayPal Standard.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

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    Answered by riskprocessor on July 23, 2014 at 05:56 PM

    Well, it is really bad on your part to work with merchants from some selected countries only. I think it won’t make any big difference to allow PayPal Pro to support merchant accounts based in other locations. And if it will, please clarify why!

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    JotForm Support

    Answered by BDAVID on July 23, 2014 at 09:03 PM

    That is beyond our boundaries, as explained, seems like PayPal Pro does only work with the mentioned countries. You may contact PayPal inquiring about that information.