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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Html & Text E-Mail Notifications Stripping Data Out

    Asked by autodome on June 19, 2014 at 10:19 PM

    Hi There,

    I need my notification e-mail to send out information as follows:



    The issue is that if you try it in Plain Text mode, when it sends the email it strips away anything that has tags such as <customer>.

    If you try the HTML mode, it visually shows the tag, but actually modifies the html code and is sending out 


    If you try to edit the HTML source, it does not show anything that has <> tags.

    What solution do you have so I can just send out a notification in plain text and also have those tags there.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on June 20, 2014 at 09:54 AM

    Due to security reasons tags <> are not allowed in forms or email notifications. A workaround would be to put them in an image, then insert it in the email notification.


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    JotForm Support Manager

    Answered by Jeanette on June 20, 2014 at 09:55 AM

    Such as this one: