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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HOW TO MANAGE FORM SUBMISSION

    Asked by rezapdp on June 19, 2014 at 10:32 PM

    HOW TO MANAGE FORM FROM JOTFORM JUST RECEIVED ONLY ONE TO ME, IF I SEND FORM TO GROUP.

    BECAUSE, IF ONE OF THEM SEND BACK THE FORM TWICE, I WILL GET TWO FORM FROM ONE PERSON. 

    JotForm send form
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    JotForm Support

    Answered by ashwin_d on June 20, 2014 at 10:06 AM

    Hello rezapdp,

    If I understand your question correctly, you are talking about the submission email you receive. Is that correct?

    I did check your form's notification email alert and found that you are using gmail email address to receive submission emails. Gmail does group all the emails together with the same subject line. You want to ensure that the emails are not grouped together?

    Here are the steps to achieve your requirement:

    1. Add one "Unique ID" widget in your form.

    2. Go to your form's notification email template, and add the "Unique ID" field name in the Subject Line of your email template. Please check the screenshot below:

    This will ensure that every submission email you receive will have a unique ID in the subject line which will ensure that emails are not grouped.

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!