Why does pre-sales (unregistered) access to forum content exclude related posts?

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    Paul
    Asked on August 19, 2011 at 12:38 PM

    Thanks to Mark Gibbs' column in Network World, I'm enjoying exploring your product and website.  I'm impressed when potential customers can view forum content before signing up, and I'me very impressed by your transparency on the blog about your support process.

    So I can search forum posts, and read popular posts, but when I click links to "related posts" I'm prompted to sign in or sign up.  Besides being annoying, it seems a bit out of character for a friendly, open, low-hassle product.  Is it intentional?  If so, can you say anything about the thinking behind the decision?

    Thanks! 

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    Paul
    Answered on August 19, 2011 at 01:05 PM

    ....or is it just some answers, like why private data shows up on Google, that are restricted to logged in accounts?

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    NeilVicente
    Answered on August 20, 2011 at 01:36 AM

    Hi Paul,

    Thank you for taking interest in our product. I have checked the article that referred you to our website and I must say that it is a pretty fair assesment of our service. I think we should thank Mark Gibbs for that! :)

    Moving on to your question - the posts which require you sign in or sign up are posts that are set to private. Only support team members and the user who originally opened that thread are allowed to view it.

    Private data appears on Google when users simply forget to set the thread they opened to private. When a support personnel addresses the user's query and realizes that the thread must be set to private due to some sensitive information, it is a little too late as the post is already indexed by Google. Forum posts, especially in a forum as active as ours, are indexed in a very short time.

    To prevent this from happening, we advise our users to always set a new thread to private if they're going to give out confidential data.

    Hope this answers your question. Again, thank you for your interest in JotForm.


    Neil