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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form will not submit, when including the "Driving Distance Calculator" Widget

    Asked by vigon1988 on June 20, 2014 at 10:47 AM

    I created a new form using the driving distance calculator widget, and when I click "submit" it just stays at "Please wait..." 

    Page URL:
    http://form.jotform.us/form/41705376433151?

    new form please wait and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 20, 2014 at 12:57 PM

    Hello vigon1988,

    I did check your form where you have added the "Driving distance" widget but I am unable to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:

    Have you embedded your form in your web page? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by vigon1988 on June 20, 2014 at 01:57 PM

    Hi Ashwin, 

    Thank you for the prompt response. I have been receiving your submissions via confirmation emails.

     

    For some reason I am still unable to submit the form myself. It is not embedded on our site, we are just using the URL link.  I am using it in Google Chrome, and it just stays stuck in "Please wait..." after I click submit. Should I try using a different browser?

    UPDATE:  So I tried filling out the form using Internet Explorer instead of Chrome, and I was able to submit the form. But I am still unable to submit the form while using Google Chrome. Any idea as to why?

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    JotForm Support

    Answered by NeilVicente on June 20, 2014 at 02:41 PM

    @vigon1988

    Sadly, I am unable to recreate the problem on my end using Chrome.

    May I ask what version of Chrome you are using? Also, can you please tell us if the form is embedded on a website? If so, may we ask for the URL of the webpage where it is embedded?