What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Portion of form not showing up

    Asked by PriceIT on June 20, 2014 at 10:58 AM

    Why isn't the rest of my form showing up?

    Form: http://form.jotform.us/form/41703945677161

    JotForm
  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 12:41 PM

    Hi,

    Our records show that you are over your free account limits for secure submissions.  We allow for 10 SSL based submissions or payment submissions per month for our free accounts and you currently show as having 12.  Any time you embed one of our forms in an HTTPS secure page, the submission will be sent over an encrypted channel and count towards your total.  Our least expensive subscription plan allows for up to 1000 of such submissions.  He is our guide on SSL submissions:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    And here are our pricing plans:

    http://www.jotform.com/pricing

    We can reset your limits once per account so I went ahead and did so.  You should have access to your forms again but please be mindful that if you go over the limit again without upgrading, there is nothing further we can do.

    Thank you for using Jotform!

  • Profile Image

    Answered by PriceIT on June 20, 2014 at 04:57 PM

    Thank you much. I will be upgrading soon. But there's still a problem with the form. If you check here: http://form.jotform.us/form/41278682216155

    My forms still not showing the lower portion.

  • Profile Image

    Answered by BryanPaulo on June 20, 2014 at 05:30 PM

    Hi,

    I cloned your form so I can take a closer look to your form. What seems to be causing the problem is an invalid value on your conditional logic.

    Kindly fix the conditions according to the selected value.

    Let us know if you need further help.