What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have not received 100 submissions this month why are you disabling my FORM!?!??!

    Asked by AmourATL on June 20, 2014 at 11:02 AM

    I haven't even reached 50 submissions my form should not be disabled at this time. This could be in ref to SECURED SUBMISSIONS but I switched the link to only utilize UNSECURED SUBMISSIONS  which I've only used 21 of 170

    AmourATL

    Account — Logout

    Submissions

     

    21 of 170 used

    Upload space

     

    5.63MB of 100MB used

    Payment submissions

     

    0 of 10 used

    Secure SSL submissions

     

    11 of 10 used

    Page URL:
    http://form.jotform.us/form/41604347356151

    Submissions 100 submissions
  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 01:00 PM

    Hi,

    Once you are over your form limits it will be disabled.  As you have taken the steps to remedy this, I went ahead and reset your SSL submissions in order to activate the account.  We can only do this once per account so please keep this in mind.  Please let us know if there is anything else we can help you with and we will be happy to assist.

    Thank you for using Jotform!

  • Profile Image

    Answered by AmourATL on June 23, 2014 at 09:18 AM

    Hello,

     

    Isn't this a monthly allocation of submissions? How are we notified how many days are left within my current month to gauge submissions and also when a new allotment will be given? This is def important.

     

     

    Thank you, 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 09:33 AM

    @AmourATL

    Free accounts are allowed to accept only 10 secure submissions or 10 payments per month. Whether or not you have used up the remaining regular submission allocation is out of the question. In order to enjoy your regular submission limit to its fullest, never ever use the form in its secure version, or accept more than 10 payments per month.

    There is no such thing as days left within my current month because you do not have a paid subscription. Submission counts for free accounts are refreshed every first day of each month.