What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long to refresh an update account?

    Asked by eleniserocha on June 20, 2014 at 12:08 PM



    We updated our account to "Economy" with 10000 subscriptions. But when we try to subscribe something on the forms, it can't be conclude.


    It's very important it to be liberated for us as soon as possible, because our clients depend on it.


    Waiting your answer.



  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 01:04 PM


    Paypal subscriptions tend to take a bit longer than our other subscription methods to reflect in our accounts.  As you need your forms right away however, I went ahead an manually upgraded your account and reactivated your forms.  Please let us know if you are still having issues and we will look into it as soon as possible.

    Thank you for using Jotform!