How long to refresh an update account?

  • Profile Image
    eleniserocha
    Asked on June 20, 2014 at 12:08 PM

    Hello,

     

    We updated our account to "Economy" with 10000 subscriptions. But when we try to subscribe something on the forms, it can't be conclude.

     

    It's very important it to be liberated for us as soon as possible, because our clients depend on it.

     

    Waiting your answer.

     

     

  • Profile Image
    david
    Answered on June 20, 2014 at 01:04 PM

    Hi,

    Paypal subscriptions tend to take a bit longer than our other subscription methods to reflect in our accounts.  As you need your forms right away however, I went ahead an manually upgraded your account and reactivated your forms.  Please let us know if you are still having issues and we will look into it as soon as possible.

    Thank you for using Jotform!