Thank you page shows blank page.

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    lincoln5150
    Asked on June 20, 2014 at 01:01 PM

    Hi there 

    I have had a custom URL made for my sign up form

     

    vip.yourrealtylink.ca 

     

    On my site it is URL http://lincolnmarriner.ca/content.php?pid=11953

     

    The issue is there is no thank you message that comes up etc...not sure how to correct this. It just sits there with this URL http://submit.jotform.ca/submit/40195425436252/

     

    If I test it on JOT FORM site it works So i assume its something I need to do on my end

     

    appreciate any help you can give me 

     

    thanks

     

    lincoln  

  • Profile Image
    BryanPaulo
    Answered on June 20, 2014 at 02:56 PM

    Thank you for contacting us.

    I tried to submit from the embedded form and I was able to see the problem. Let's try to isolate the problem by using the iFrame code instead. This will eliminate possible script conflicts with your website. Here's a guide on how you can obtain the iFrame code of your form:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Then re-embed the code to your website and try to do some more testing.

    Do update us if this resolved the problem.