What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    people having problems with the registration form.

    Asked by brenda roger on August 19, 2011 at 01:37 PM

    I created this web site on my apple computer. I wanted to know if this is a problem for people that are on a different type of computer.


    Someone registered at 12:21AM this morning and got through twice. Other people have told me they have registered but I have received any notification by email.


    This is my livelihood and am not sure what to do. I called my hosting company and they said it works from their side. I need help and NOW. I registered and paid my monthly fee to you so what is happening.


    Please reply as soon as possible.


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    JotForm Support

    Answered by NeilVicente on August 20, 2011 at 01:14 AM

    Hi Brenda,

    Your form has a Paypal payment tool integrated in it. That means that whenever users submits your form, they will be redirected automatically to a Paypal payment page. If the user does not complete the payment and simply closes the transaction window, the submission will be classified as Pending and will not count as a valid submission. Thus, notifications will not be sent to your e-mail address.

    As I check your account, I found a couple of pending submissions in your form. There are 9 of these unpaid registrations to be exact.

    Go to My Forms, click on your registration form then click the Submissions button in the toolbar.

    Click the Pending Submissions button to view details for these unpaid registrations. Note that clicking the "Complete" button will not change the fact that these are not paid.

    Let me know if you have further questions with regard to this topic. I'll look forward to your response. Thanks!