What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms not working

    Asked by airportmetro on June 20, 2014 at 01:24 PM

    My account seems comprimised. missing buisness!  Acount says free...monthly payment not processed and payment info no longer there!


    Tammy R. Sharifi

    Airport Metro


  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 02:36 PM


    Our records show that your account is currently a premium subscriber with a monthly subscription attached.  If you believe your account has been compromised I would recommend changing your password as soon as possible.  If you are still having issues, or would like a receipt for your most recent payment, please let us know and we will be happy to assist you.

    Thank you for using Jotform!