What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't get the curser to click to give me a place to type..

    Asked by martisawnings on June 20, 2014 at 04:22 PM

    Problem 2:

    After I reply to one customer and try to respond to another, I can't get the curser to click to give me a place to type..Please advise, thanks Marti 530-891-5120  domy@sbcglobal.net

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    JotForm Support

    Answered by EltonCris on June 20, 2014 at 04:37 PM

    Hi there!

    Am I right that you're talking about replying the submission on your form submissions page?

    Note that the Reply button will automatically enable itself if a submission contains email address, otherwise, it is disabled and therefore cannot be clicked if a submission does not have email address.

    I have tried reproducing the problem you have identified but everything is working normally here.

    If you can provide more details about the problem, we'd be glad to look at it here. 

    Thanks!

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    Answered by martisawnings on August 19, 2014 at 05:46 PM

    When I reply to one customer it works fine, but when I want to reply to the second customer, I can't get a cursor without completely leaving the site and returning..

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    JotForm Support Manager

    Answered by Jeanette on August 19, 2014 at 07:19 PM

    In order to reply the next contact, you can click on the forward arrow.

     

    At any rate, it will be more practical if you can create an autoresponder, rather than doing manual auto replies.