What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We just got an email saying we are over our quote and our account will be disabled on monday. I upgraded our account yesterday. What do you suggest we

    Asked by Phoenixone on June 20, 2014 at 04:58 PM

    PHOENIX/ONE

    Page URL:
    phx1.org

    upgraded and I upgraded email
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    JotForm Support

    Answered by david on June 20, 2014 at 05:11 PM

    Hi,

    There is a bit of lag time between when payments occur and subscriptions are activated.  I do show that you have indeed purchased a premium membership but  in your case this is taking a bit too long. I went ahead and manually upgraded your account and you should be able to once again access and use your forms normally as they are well under your new limits.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for your subscription and the thank you for using Jotform!