- PhoenixoneAsked on June 20, 2014 at 04:58 PM
- JotForm SupportdavidAnswered on June 20, 2014 at 05:11 PM
There is a bit of lag time between when payments occur and subscriptions are activated. I do show that you have indeed purchased a premium membership but in your case this is taking a bit too long. I went ahead and manually upgraded your account and you should be able to once again access and use your forms normally as they are well under your new limits. Please let us know if there is anything else we can assist you with and we will be happy to help.
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