We just got an email saying we are over our quote and our account will be disabled on monday. I upgraded our account yesterday. What do you suggest we

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    Phoenixone
    Asked on June 20, 2014 at 04:58 PM
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    david
    Answered on June 20, 2014 at 05:11 PM

    Hi,

    There is a bit of lag time between when payments occur and subscriptions are activated.  I do show that you have indeed purchased a premium membership but  in your case this is taking a bit too long. I went ahead and manually upgraded your account and you should be able to once again access and use your forms normally as they are well under your new limits.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for your subscription and the thank you for using Jotform!