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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Displays Incorrectly on Smartphones in Portrait Orientation

    Asked by ahpdelaware on June 20, 2014 at 07:25 PM

    Hello,

    I'm having trouble with one of the 3 JotForms I'm using on my responsive website.  2 of the 3 forms work perfectly on smartphones (gracefully degrading when the smartphone is rotated from landscape to portrait mode, with all labels and form elements completely visible). But one of the 3 forms looks awful on smartphones in portrait orientation, but perfectly fine on smartphones in landscape orientation.  Any suggestions on how I can make this form: https://ahpdelaware.com/contact-us/new-client-appointment-request/, look like these 2 forms: https://ahpdelaware.com/contact-us/ and https://ahpdelaware.com/contact-us/, on smartphones?

    Thanks in advance for your help!

    Page URL:
    https://ahpdelaware.com/contact-us/new-client-appointment-request/

    Screenshot
    elements thanks landscape hello
  • Profile Image
    JotForm Support

    Answered by Welvin on June 21, 2014 at 04:42 AM

    Hi,

    Please try to add our Mobile Responsive Widget to your form: http://widgets.jotform.com/widget/mobile_responsive. This widget should make your form mobile responsive.

    If you see any issues, please get back to us.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 21, 2014 at 04:42 AM

    By the way, you can add the widget to your form by following this guide: http://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form

    Thanks