- autobizchrisAsked on June 21, 2014 at 11:29 PM
Your Stripe and Authorize.net do not collect email addresses. How are receipts sent to the customers who pay using JotForm integrate with either Stripe or Authorize.net?
If I add an email field to the JotForm it is not passed to Stripe or Authorize.net upon a successful transaction. Am I missing something?
- autobizchrisAnswered on June 21, 2014 at 11:40 PM
Update: I found a few threads claiming this can be done but I haven't been able to pass email address via Stripe as of today. Have not tested Authorize.net but would love to hear if it is confirmed now.
- JotForm SupportWelvinAnswered on June 21, 2014 at 11:58 PM
To capture the email address with Stripe, just please make sure that the Email field is present to your form. Stripe automatically captures the email address and pass it to your Stripe Customers Dashboard:
Same thing with Authorize.net. But I think with Authorize.net, you have to check the email address in your authorize.net account.
Settings -> Payment Form -> Form Fields and make sure to Check the email address field.
Let us know if you have any further questions.
- JotForm SupportWelvinAnswered on June 22, 2014 at 12:02 AM
How are receipts sent to the customers who pay using JotForm integrate with either Stripe or Authorize.net?
-Receipts should be sent to the submitters email address after completing the payment. As per instructions, you have to add the email address field into your form. Stripe will capture the email address automatically and Authorize.net does the same but you have to make sure the email address is required into your auth.net account.
Hope that helps! Let us know if you have any further questions.
- JotForm Supportashwin_dAnswered on June 28, 2014 at 01:19 AM
On behalf of my colleague, you are welcome.
As we can only answer one question per thread, I have moved the latest question to a new thread and you will be answered in the following thread: http://www.jotform.com/answers/397211