Forms are coming in "undefined"

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    ekgraham
    Asked on June 22, 2014 at 01:39 AM

    After testing the form and after clients submitting the form, the info I receive via email is this:  "Undefined"

     

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    Welvin
    Answered on June 22, 2014 at 05:03 AM

    Hi,

    Have you embedded the form to a website? Or, are you using the form direct link (custom URL) ? If the form is embedded, then the most possible reason is a conflict between your website scripts and the form scripts. Re-embedding your form using our iFrame method should help you fix it.

    If you are using the form direct link, then I would advise to just re-save your form into our form builder. After that, clear your forms cache by following this guide: http://www.jotform.me/help/229-How-to-Clear-your-Form-Cache

    Hope that helps! Please let us know if the issue persists so we can check further.

    Thanks