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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are coming in "undefined"

    Asked by ekgraham on June 22, 2014 at 01:39 AM

    After testing the form and after clients submitting the form, the info I receive via email is this:  "Undefined"

     

    Page URL:
    http://www.jotform.us/ekgraham/fanpage

    undefined undefined entry
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    JotForm Support

    Answered by Welvin on June 22, 2014 at 05:03 AM

    Hi,

    Have you embedded the form to a website? Or, are you using the form direct link (custom URL) ? If the form is embedded, then the most possible reason is a conflict between your website scripts and the form scripts. Re-embedding your form using our iFrame method should help you fix it.

    If you are using the form direct link, then I would advise to just re-save your form into our form builder. After that, clear your forms cache by following this guide: http://www.jotform.me/help/229-How-to-Clear-your-Form-Cache

    Hope that helps! Please let us know if the issue persists so we can check further.

    Thanks