What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We do apologize for the inconvenience.
Can you provide us the username/email address of the account from which the form was created? I don't see that this email address is associated to any paid nor free account. Kindly get back to us with the information asked so we can help you out with your problem.