What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email notifications not sent

    Asked by annelane on June 22, 2014 at 12:07 PM

    I've been using jotform on a website for 2 + years with no problem, but for the last month we are not getting email notifications.

    I can see new forms on jotform.com but can't see why the notifications have stopped to either of the 2 email addresses.

    I have now started a new form but this also is not sending notifications when forms submitted. Help.

    Page URL:
    http://www.theedge-cornwall.co.uk/book-a-table.html

    email notifications email
  • Profile Image

    Answered by BryanPaulo on June 22, 2014 at 12:54 PM

    Thank you for contacting us.

    Your email notification setup looks good. I've checked both email address on our bounce list and they are not listed. I can also see that emails were successfully sent on both address according to our mail logs. Have you checked your Spam/Junk folder? Since you are hosting your own email, I would suggest you whitelist JotForm's Domains and IP Addresses.

    Let us know if this resolves the problem.