email notifications not sent

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    annelane
    Asked on June 22, 2014 at 12:07 PM

    I've been using jotform on a website for 2 + years with no problem, but for the last month we are not getting email notifications.

    I can see new forms on jotform.com but can't see why the notifications have stopped to either of the 2 email addresses.

    I have now started a new form but this also is not sending notifications when forms submitted. Help.

  • Profile Image
    BryanPaulo
    Answered on June 22, 2014 at 12:54 PM

    Thank you for contacting us.

    Your email notification setup looks good. I've checked both email address on our bounce list and they are not listed. I can also see that emails were successfully sent on both address according to our mail logs. Have you checked your Spam/Junk folder? Since you are hosting your own email, I would suggest you whitelist JotForm's Domains and IP Addresses.

    Let us know if this resolves the problem.