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    Changes made on thank you page are not saved.

    Asked by letpa on June 22, 2014 at 12:55 PM

    I have set up once a Thank You message and it worked. Now I have changed it and changes are not saved : I get always the first message (I have cleared cache).

    Can you help ?


    This is a re-post of a comment on Setting up the Thank You Page

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    JotForm Support

    Answered by BDAVID on June 22, 2014 at 01:14 PM

    I see this is the thank you message of your form http://www.jotformeu.com/form/40255246186353:

    Could you let us know if that is  the one that should be there? When editing it, please take a screenshot to upload it here, make sure to click "finish" and save it. I have cleared your form´s cache, also try clearing your browser´s cache before editing the message.

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    Answered by letpa on June 23, 2014 at 01:56 AM

    This is not the good one. The good one should be :

    Thank You


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    JotForm Support

    Answered by ashwin_d on June 23, 2014 at 04:11 AM

    Hello letpa,

    Unfortunately, we are unable to see the image you have shared. I would suggest you to please share the screenshot once again and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Do you actually do not want to display the "Thank you" message which is being currently displayed on your form (as shared by my colleague"? I did check your form and found that you have added a condition where if the field " Nom et prénom" is filed then you are displaying some custom thank you message. Please check the screenshot below:

    You can either delete this condition if not required or edit the thank you message.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by letpa on June 23, 2014 at 10:29 AM

    It worked.

    Your tutorial about changing message conditions was very helpful.

    Thank you for your reactivity and involvement.

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    Answered by Carina on June 23, 2014 at 11:31 AM

    On behalf of my colleague you are most welcome. Please let us know if further support is needed.

    Thank you