- letpaAsked on June 22, 2014 at 12:55 PM
I have set up once a Thank You message and it worked. Now I have changed it and changes are not saved : I get always the first message (I have cleared cache).
Can you help ?
This is a re-post of a comment on Setting up the Thank You Page
- JotForm SupportBDAVIDAnswered on June 22, 2014 at 01:14 PM
I see this is the thank you message of your form http://www.jotformeu.com/form/40255246186353:
Could you let us know if that is the one that should be there? When editing it, please take a screenshot to upload it here, make sure to click "finish" and save it. I have cleared your form´s cache, also try clearing your browser´s cache before editing the message.
- letpaAnswered on June 23, 2014 at 01:56 AM
This is not the good one. The good one should be :
- JotForm Supportashwin_dAnswered on June 23, 2014 at 04:11 AM
Unfortunately, we are unable to see the image you have shared. I would suggest you to please share the screenshot once again and we will take a look. The following guide should help you upload image in your forum post: https://www.jotform.com/answers/277033
Do you actually do not want to display the "Thank you" message which is being currently displayed on your form (as shared by my colleague"? I did check your form and found that you have added a condition where if the field " Nom et prénom" is filed then you are displaying some custom thank you message. Please check the screenshot below:
You can either delete this condition if not required or edit the thank you message.
Hope this helps.
Do get back to us if you have any questions.
- letpaAnswered on June 23, 2014 at 10:29 AM
Your tutorial about changing message conditions was very helpful.
Thank you for your reactivity and involvement.
- CarinaAnswered on June 23, 2014 at 11:31 AM
On behalf of my colleague you are most welcome. Please let us know if further support is needed.