What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What will happen to my forms and files after downgrade?

    Asked by Argizpi on June 22, 2014 at 02:47 PM

    I have asked for a cancellation of my subscription. It has been scheduled for July 21th.

     

    I have around 4 gigas of files and around 400 form submissions. What will happen to them after the downgrade ?

     

    What about the forms themselves ? Will they still be there so I can reuse them next year ?

     

    Bye and thanks.

  • Profile Image

    Answered by BryanPaulo on June 22, 2014 at 03:34 PM

    Thank you for contacting us.

    After the downgrade, your forms along with your data will be kept. You may still use your forms and receive submissions but it is limited to 100 regular submissions/10 SSL secure submissions/10 payments/100 Mb of storage.

    Feel free to upgrade your account again whenever you needed.

    Let us know if you have other questions.