"Request for More Information" emails

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    paula.giles
    Asked on April 19, 2022 at 11:57 AM

    Hi, I created a form and I can get all emails to work fine except for when an approver wants to use the "Request for More Information" feature in the Approval Workflow. When an email opens it does not automatically use the Submitter's email address when the email is generated. It picks a different email address field NOT the submitter as it should. I have looked for a way somewhere to edit that but cannot find anywhere. Thanks for your help.

    https://vadoc.jotform.com/220314526578052

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    Richie
    Answered on April 19, 2022 at 01:21 PM

    We have a dedicated team of customer success managers working with Enterprise customers.

    For any assistance with your Enterprise server or forms, please reach out to your dedicated support team via email.

    Thank you.