What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    reply to email

    Asked by jenniy on June 22, 2014 at 06:05 PM

    Can I reply to the email the person fills in my jotform instead of to jotform? I jhave to copy and paste their email right now. Thanks!

    email JotForm thanks and notification
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    JotForm Support

    Answered by NeilVicente on June 22, 2014 at 07:05 PM

    The answer is yes.

    Simply configure your notifications to use the person's email address as its Reply-to Email.

    Check out the image below to learn how to accomplish that.

    Note: you may be tempted to set the form's email field as the Sender E-mail. That is okay, but it can introduce email delivery problems if your server is not configured to accept emails from non-domain-authenticated addresses.

    The best fail-safe option is to leave it at noreply@jotform.com and just change the Reply-to Email.

    Hope this helps.