HTTP 404 problem

  • RickKart
    Asked on June 22, 2014 at 8:50 PM

    I am now ready to load my form (to receive credit card payments).  I choose to display it on my site via Source Code.  Copied and pasted it to my website and the form displays fine.  When I test it I get a Server Error in "/" Application, The resource cannot be found.  Any suggestions on now I can correct this problem?

  • Ashwin JotForm Support
    Replied on June 22, 2014 at 10:15 PM

    Hello RickKart,

    I'm sorry for the trouble caused to you.

    We would like to check your web page URL where you have embedded your form. Please share your web page URL and we will take a look on why you are getting the 404 error.

    We will wait for your response.

    Thank you!

  • RickKart
    Replied on June 23, 2014 at 10:47 AM

    http://www.cpaservicespc.com/

    Your form is the last tab on the right.

  • RickKart
    Replied on June 23, 2014 at 10:58 AM

    http://www.cpaservicespc.com/CustomL.htm

     

  • Ashwin JotForm Support
    Replied on June 23, 2014 at 1:10 PM

    Hello RickKart,

    I did check your web page where you have embedded your form I found that you have two "<Form>" tags in your form with different action URLs. Please check the screenshot below:

    HTTP 404 problem Image 1 Screenshot 20

    When you submit the form, it tries to post to an aspx page which does not exists and that is the reason why you get the 404 Not Found error. To solve your problem, you should find and delete the following code from your web page:  

    <form name="Form1" method="post" action="WebsiteTemplate.aspx?Firmid=218F86C3B3A00E5061FB7EB0A92BE53A&amp;MenuID=customl&amp;Rend=1" id="Form1">

    You should also remove the last occurrence of "</form>" tag from your web page. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • RickKart
    Replied on June 23, 2014 at 3:16 PM

    Thank you for your help.  After working on the problem I suspected that the problem was with my website provider.  They had some problems with the source code I copied and your using JavaScript.  They suggested that I use Iframe for the source code.  Problem solved!

    Thank you

  • David JotForm Support Manager
    Replied on June 23, 2014 at 5:19 PM

    Glad to know the problem has been solved, if you have another question please open a new thread we will be glad to assist you.