We are getting this message from PayPal...very confusing..what do we do?

  • Profile Image
    Asked on June 22, 2014 at 09:47 PM

    Message from PayPal:

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:


    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Thank you for your prompt attention to this issue.



    What do we do?  We had IPN Turned on for awhile and we were not receiving any messages like this until very recently. The URL above does not work . After reading in Jotform that you can disable the IPN and still get payments...that's what we finally did. The messages keep coming!


    Have used Jotform for a long time now and have been very happy with it. This IPN stuff is confusing!

    Please help us get this resolved. Thank You

    Michael at Bad Dog Arts

  • Profile Image
    Answered on June 23, 2014 at 01:37 AM


    I did check most of your payment forms and but could not find any IPN setting redirecting to the above URL. 

    Have you checked your PayPal account already if the IPN is setup there? I would suggest you to please check your PayPal account and ensure that you have not set the "Notification URL". Please check the following guide as a reference and check if you have the "Notification URL" set :  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Please be noted that the IPN should be enabled but the "Notification URL" need to be removed.

    Do check and get back to us if the "Notification URL" is not set and we will report it to our back end team.

    Thank you!