I would like to change my account

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    Asked on June 23, 2014 at 03:57 AM


    I would like to change the subscription formula to "starter" before the next billing period.

    Can you please change this?


    Thx in advance,


  • Profile Image
    Answered on June 23, 2014 at 04:54 AM

    Hello Elke,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide which should help you : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Thank you!