Why does my preview form not match my edited form

  • Profile Image
    dwestvik
    Asked on August 20, 2011 at 02:25 AM

    I edit a form then exit all the way out (Back to My Forms).

    Then I run a 'preview'. (This was after extensive editing to the form format) The form 1. Is the OLD original form 2. When I go back and edit, it is the new form but once I lost a complete page.

    You still have work to do if you charging money for this.

  • Profile Image
    NeilVicente
    Answered on August 20, 2011 at 04:44 AM

    Hi,

    Is the form embedded in a webpage? If yes, please change the url in your embed codes from form.jotform.com to www.jotform.com. That should fix the problem.

    This is a delay issue with our content delivery network that is still under investigation as of the moment. We apologize for any inconvenience caused.


    Neil

  • Profile Image
    bellaziella
    Answered on February 29, 2012 at 01:58 AM

    Im also having same problem. When  i preview it,it shows the latest (after editting) but then when i click the url given,its show the oldest one. If it is regarding to the network problem, then what should i do? just wait or build up the new form?

  • Profile Image
    liyam
    Answered on February 29, 2012 at 02:30 AM

    Hi bellaziella, is the URL given in your actual form using form.jotform.com?  This may be due to some caching delay from JotForm's servers.  You can try changing the URL from form.jotform.com to www.jotform.com, just like as how NeilVicente stated above.