What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Latest changes to form disappeared

    Asked by RNursing on June 23, 2014 at 10:12 AM

    Hi,

     

    I built a form and for some reason half of it has disappeared even though I know it had been saved. Since it took me hours to build this form I was wondering if there is any way to recover this?

    Page URL:
    http://www.jotform.com//?formID=41693640286359

    saved and
  • Profile Image

    Answered by Carina on June 23, 2014 at 11:19 AM

    Did you have more than one browser window open with Jotform editor? I'm asking because by default there is an auto-save feature and having more than one window open at a time might get the wrong version saved.

    To revert this situation you can try Revision History. With this feature you might be able to revert your form to the right previous version:

    form revisions

    Please let us know if the problem persists.
    Thank you

  • Profile Image

    Answered by RNursing on June 23, 2014 at 11:42 AM

    Hi,

    I don't recall having another tab open but the revision option worked just fine.

    Thank you

  • Profile Image

    Answered by Carina on June 23, 2014 at 12:12 PM

    Thanks for letting us know.

    If further support is needed please get back to us.