I received an e-mail that my account is disabled. Why?

  • Profile Image
    Asked on June 23, 2014 at 10:12 AM

    Here is the e-mail:


    "Dear JotForm User,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team


    I use the forms for some student submissions (assignments) to my Dropbox. I emptied the JotForm folder a couple of days ago and only have some files in that folder (less than 100MB). I though the free account had limits but would not expire.


    Thanks for the help.

  • Profile Image
    Answered on June 23, 2014 at 11:24 AM

    Thank you for contacting us.

    You are currently using a guest account and have exceeded the maximum upload limit of 100 Mb for this month. Please note that those limits are in a monthly basis. You have accumulated a total of 126 Mb hence the disabled form.

    You can either wait until the counter refreshes on the first day of the following month or create your free account, upgrade it then we will transfer your form from this guest account to the upgraded account.

    Let us know if you have other questions.