Are my forms disabled

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    sjkcleaning
    Asked on June 23, 2014 at 11:14 AM

    We just received an email that our jotform account was disabled because it had received 10 forms. We upgraded our account recently and should not have received that email. I need to make sure that we are still going to receive new jotforms since we have upgraded to a pay account.

    Thanks,
    Thomas

  • Profile Image
    david
    Answered on June 23, 2014 at 12:38 PM

    Hi,

    I checked your account and you are currently well below your limits.  Our payment system occasionally takes a bit more time than we like to turn a payment into a subscription and I do show you have indeed purchased a premium subscription.  I went ahead and manually upgraded your account and it should show as premium now.  If you have any issues, please let us know and we will be happy to look into it further.

    Thank you for your subscription and thank you for using Jotform!