What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are my forms disabled

    Asked by sjkcleaning on June 23, 2014 at 11:14 AM

    We just received an email that our jotform account was disabled because it had received 10 forms. We upgraded our account recently and should not have received that email. I need to make sure that we are still going to receive new jotforms since we have upgraded to a pay account.

    Thanks,
    Thomas

    Screenshot
    JotForm thanks jotform account upgraded subscription
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    JotForm Support

    Answered by david on June 23, 2014 at 12:38 PM

    Hi,

    I checked your account and you are currently well below your limits.  Our payment system occasionally takes a bit more time than we like to turn a payment into a subscription and I do show you have indeed purchased a premium subscription.  I went ahead and manually upgraded your account and it should show as premium now.  If you have any issues, please let us know and we will be happy to look into it further.

    Thank you for your subscription and thank you for using Jotform!