What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    !! URGENT !! - My Account was Disabled. Why?

    Asked by Rich  on June 23, 2014 at 11:44 AM

    This is an urgent matter!  You just disabled our account in the middle of the week before our event.  We upgraded our account as soon as we received notice last week that we were reaching our account limits.  Now your site doesn't even recognize our account!  Please give me a way to speak to someone to fix this problem immediately, as this is certainly an error from your end.  I have a copy of the receipt I received after purchasing the upgrade.  Please help.  Time is of the essence!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on June 23, 2014 at 01:01 PM


    Our records show that your account is indeed premium and that you are well within your account limits.  I also checked the URL you provided and your forms appear to be working fine:

    Please let us know if you are still having any issues and we will look into it right away.

    Thank you for using Jotform!