jotform submissions are failing because of oAuth2 token error

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    bob 
    Asked on June 23, 2014 at 01:08 PM

    submissions for the following form suddenly started failing, though the form is properly filled out. The error dialogue says...

     

    Oops!
    Error refreshing the OAuth2 token, message: '{ "error" : "internal_failure" }'

     

     

    the form URL is http://www.jotform.us/form/41245430318143

     

    please fix and respond ASAP as many people rely on this form.

     

    - Bob

  • Profile Image
    NeilVicente
    Answered on June 23, 2014 at 03:23 PM

    Hello Bob,

    This is caused by expired tokens for Google integrations. To get around this, simply remove your form's current integration to Google, then create a new integration.

    My colleague's instructions on this page will walk you through how to do just that.

    Let us know if you encounter any difficulties.

    Neil