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    Infusionsoft Intergration- cannot retrieve user details

    Asked by kimburgner on June 23, 2014 at 01:46 PM



    When entering my Infusionsoft information I am entering my APP Name pyxxx and the API Key ( which is Encrypted Key and set up previously) 

    I am receiving a message that says cannot retrieve user details. Can you direct me as to how to properly intergrate my IS account? 






    infusionsoft name message app thanks
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    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 04:56 PM

    Hello Kim,

    Can you please check out my colleague Elton's response here and see if the instructions laid out helps you resolve this problem.

    If not, kindly contact InfusionSoft's support team as they are responsible for programming this integration.

    If you need any other information that might help expedite the problem's resolution, let us know and we'll gladly oblige to the best of our abilities.

    Kind regards,


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    Answered by kimburgner on June 23, 2014 at 05:38 PM

    I have reset my API key, and I have spoken with Infusionsoft - and I have also added the APP Name  every way possible also - thinking that may be the issue and that has not helped either. 

    Grateful for a fix with this issue. 



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    JotForm Support

    Answered by NeilVicente on June 24, 2014 at 02:15 AM

    Unfortunately, only the people from InfusionSoft knows the answer to your questions.

    We will try to contact them so we can get help with the issue you're experiencing.

    We will let you know if we receive anything from them.