What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Infusionsoft Intergration- cannot retrieve user detailsAsked by kimburgner on June 23, 2014 at 01:46 PM
When entering my Infusionsoft information I am entering my APP Name pyxxx and the API Key ( which is Encrypted Key and set up previously)
I am receiving a message that says cannot retrieve user details. Can you direct me as to how to properly intergrate my IS account?
Can you please check out my colleague Elton's response here and see if the instructions laid out helps you resolve this problem.
If not, kindly contact InfusionSoft's support team as they are responsible for programming this integration.
If you need any other information that might help expedite the problem's resolution, let us know and we'll gladly oblige to the best of our abilities.
I have reset my API key, and I have spoken with Infusionsoft - and I have also added the APP Name every way possible also - thinking that may be the issue and that has not helped either.
Grateful for a fix with this issue.
Unfortunately, only the people from InfusionSoft knows the answer to your questions.
We will try to contact them so we can get help with the issue you're experiencing.
We will let you know if we receive anything from them.