What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Moving field labels to right will make it impossible to select fields for unique question settings

    Asked by jeansilva25841512 on June 23, 2014 at 02:25 PM



    Quando comecei usar o Jot Form, estava disponivel uma função excelente chamada: Unique Question - Não permitir dados inseridos anteriormente.

    Com ela, não era possível um mesmo usuário fazer múltiplas submissões em um formulário.

    No entanto, faz tempo que não consigo usá-la conforme imagem anexo.

    Mostra apenas a opção NÃO CHECAR.


    Desde já, agradeço




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    JotForm Support

    Answered by jonathan on June 23, 2014 at 05:06 PM

    Hi Jean,

    Just to clarify, Unique Submission and Unique Question are 2 different  feature of the form.

    Please check the 2 user guides about them

    1. -How-to-Set-Unique-Submissions-on-a-Form

    2. -How-to-set-Form-Limits-Based-on-a-Unique-Question

    You can actually also use both of this feature on the same form. 

    Hope this help. Please inform us if you need more assistance.


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    JotForm Support Manager

    Answered by Jeanette on June 23, 2014 at 05:35 PM

    The reason is that form limits based on Unique Questions will work only on any input type such as Email fields , plain Text fields  (single text box  tool highlighted in red in the screenshot ) or drop down selectors.

    It will not work for Full NamePhone or (Postal) Address because they each consist of multiple text boxes. Also, it won't work for Text Areas (the tool immediately under the Text Box in the Form Tools menu).

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    Answered by jeansilva25841512 on June 24, 2014 at 07:13 AM



    Sim, eu entendo que deveria funcionar somente para: E-mail fields, single text box or drop down selectors.

    Mas aí está o problema, pois meus formulários não me permite unique question nem para esses campos.

    Vejam a imagem abaixo, um form com:

    1- E-mail fields, (E-mail)

    1- single text box (NOME)

    1-drop down selectors (CICLO)

    E nenhum aparece para marcar UNIQUE QUESTION.

     link do form: http://www.jotformpro.com/form/41544412976963



    image unique question

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    JotForm Support

    Answered by Welvin on June 24, 2014 at 09:23 AM

    So odd. I've found out that the field label alignment to right is causing the issue to happen. Moving field labels to Auto, top and left would resolve the issue. 

    Let me forward this thread to our developers so they can further check the cause and fix this. For now, while waiting, consider moving the field labels to left or top or auto.


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    Answered by jeansilva25841512 on June 24, 2014 at 04:42 PM


    com alinhamento à esquerda funcionou mesmo.

    Poderei usar assim, até que seja solucionado o problema.





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    Answered by KadeJM on June 24, 2014 at 05:32 PM

    You certainly have the right to continue using it for the time being if you want to proceed with it that is. It may be a little while before one of our developers is able to look into the issue depending on their workload ahead of here. But, rest assured we will have someone look into this problem as soon as possible. Once more is known and it's fixed we will update you here.

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    JotForm Support

    Answered by liyam on June 26, 2014 at 09:57 PM

    Hello Jean,

    This bug is now fixed.  Please let us know if the problem persists on your end.


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    Answered by jeansilva25841512 on June 27, 2014 at 07:38 AM

    Hello Liyam,

    The bug is now fixed.

    Thank you for your usual attention!