- deidrehunterAsked on June 23, 2014 at 02:41 PM
Many, but not all, of the meeting participants who are outside the US are having trouble paying the registration fee. They enter their credit card information, but it is not accepted. One person said "The message was: that the credit card address does not correspond to the person name (it should), or that this is a duplicate transaction." She had tried two different credit cards. I don't know what the problem is. Can you help me? Thanks.
- JotForm SupportMike_TAnswered on June 23, 2014 at 05:38 PM
Thank you for contacting us.
The credit card address does not correspond to the person name (it should).
The issue is most probably related to declined transaction by Authorize.Net, based on their Address Verification Service (AVS).
You might consider disabling AVS on your Authorize.Net account or changing its settings. Please contact Authorize.Net Support if you have any questions about that service.
That this is a duplicate transaction.
According to this article:
"The error message "Duplicate Transaction" indicates that a transaction request was submitted within a few minutes of a previous attempt with the same information."
I think that you can ask the user to re-submit the form a bit later in such case, so that their transaction will not be considered as duplicated.
Please feel free to contact us if you need any further assistance. We will be happy to help.