What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I locked myself out of the account

    Asked by gsaunr on June 23, 2014 at 04:16 PM

    I use lastpass and it didnt save the generated password, I dont seem to get any reset passwords emails and the one I got was like this

    JotForm 3.0 

    body, html{ 

    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif; 


    please help


  • Profile Image

    Answered by Carina on June 23, 2014 at 05:52 PM


    I sent a password reset request to the email associated with your account and our mail log shows that the email was sent:

    Current Server: /var/log/jotform/email.workers.log:[23/Jun/2014:17:01:38 -0400] AmazonSES :: Sent email to gsa@unr.edu - MessageID:00000146ca88c216-1578f0f5-631b-494b-8d33-59019376b3c1-000000/91971b3c-fb19-11e3-9f75-ddd57c6f1a66

    Please check the Spam folder as well. If you need further support please let us know.

  • Profile Image

    Answered by gsaunr on June 23, 2014 at 05:53 PM

    thank you!