I locked myself out of the account

  • Profile Image
    gsaunr
    Asked on June 23, 2014 at 04:16 PM

    I use lastpass and it didnt save the generated password, I dont seem to get any reset passwords emails and the one I got was like this

    JotForm 3.0 

    body, html{ 
    height:100%; 
    width:100%; 
    padding:0px; 
    margin:0px; 


    body{ 
    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif; 
    font-size:14px; 
    color:#333; 
    background:#545454; 

    useless, 

    please help

    gsa@unr.edu

  • Profile Image
    Carina
    Answered on June 23, 2014 at 05:52 PM

    Hello

    I sent a password reset request to the email associated with your account and our mail log shows that the email was sent:

    Current Server: /var/log/jotform/email.workers.log:[23/Jun/2014:17:01:38 -0400] AmazonSES :: Sent email to gsa@unr.edu - MessageID:00000146ca88c216-1578f0f5-631b-494b-8d33-59019376b3c1-000000/91971b3c-fb19-11e3-9f75-ddd57c6f1a66

    Please check the Spam folder as well. If you need further support please let us know.

  • Profile Image
    gsaunr
    Answered on June 23, 2014 at 05:53 PM

    thank you!