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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get a picture to reappear on a form?

    Asked by jxdavis on June 23, 2014 at 04:29 PM

    My badge emblem was located on the form an somehow disappeared?


    image embed image
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    JotForm Support

    Answered by jonathan on June 23, 2014 at 05:54 PM

    Hi,

    Were you referring to your form http://www.jotformpro.com/form/41345289498973 ?

    When I checked the form, I can see the badge emblem/image on the header/top of the form

    You can use the image field (found in Form Tools) to add emblem/image on your form.

    Hope this help. Inform us if you need further assistance.

    Thanks!

     

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    Answered by jxdavis on June 23, 2014 at 06:01 PM

    I was referring to my Incident Report Form I had the same emblem embedded on that form that somehow disappeared.

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    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 06:43 PM

    @jxdavis

    I can see both forms having the same emblem embedded. Do you perhaps want to resize the image on the Incident Report Form?

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    Answered by jxdavis on June 23, 2014 at 07:54 PM

    I cannot see an image I can email you the form and no badge emblem appears on the report.

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    JotForm Support

    Answered by BDAVID on June 23, 2014 at 08:51 PM

    If you want to have the image appear on your email notification, go to "MY FORMS", select your form, and click on "Submissions":

    Then click on the gear icon, and check "Show headers and text" option:

    If you have another question non-related to this one, please open a new thread, we will be glad to assist you.

  • Profile Image

    Answered by jxdavis on June 24, 2014 at 02:09 PM

    The badge emblem somehow has deleted it itself from my incident report form I have uploaded a new pic but it is not showing up either.

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    Answered by jxdavis on June 24, 2014 at 02:13 PM

    Does the picture you use to upload on the form have to be a certain format? It shows on one form but not the other.

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    JotForm Support

    Answered by KadeJM on June 24, 2014 at 03:27 PM

     The most commonly used image formats such as tiff, png, jpg, jpeg, which should work though there may be other formats outside that which might work too. 

    I checked your account, but I did not see or find an " incident report form ". I only found " Suspicious Activity Report " and " Metro Department of Public Safety ". I could see both of these have your emblem showing.

    If you are referring to a different form ie - " Incident Report " can you please link this if possible so we can have a better understanding of your problem?

     

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    Answered by jxdavis on June 24, 2014 at 03:31 PM

    http://form.jotformpro.com/form/41344500379956

    This is the form I am referring to the "Metro Department of Public Safety" as the incident form.

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    JotForm Support

    Answered by KadeJM on June 24, 2014 at 04:39 PM

    Ah okay, thank you for the clarification about that and I am sorry about the mixup with that. Anyhow looking at the form I can see the specifications for your image is currently elongated. I am under the impression you may have been testing it some possibly. However, on my side your image still shows up in all browsers.

    You are talking about directly on your form when it's viewed correct?

    What browser|browser version are you using to view this where it is not showing? Can you try clearing your browser cache to see if the image will show up?

    I started looking at it further and resized it along with some submitted report tests and it is showing.

    The above is what I can see. I resized it in a test form and checked it in IE, Chrome, and FF. See screenshot below. Are you able to see the image on my test form of your form?

     

     

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    Answered by jxdavis on June 24, 2014 at 05:43 PM

    I see your screen shot, however on my end there is nothing there even in preview mode. All you can tell is a picture or something is there.

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    Answered by jxdavis on June 24, 2014 at 05:44 PM

    When I click on your test form link nothing shows up either.

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    JotForm Support

    Answered by jonathan on June 24, 2014 at 06:21 PM

    @jxdavis

    Hi,

    I opened my colleague's test form in my browser. And this is what I have

     

    Anyway, I went ahead and fixed this issue on your form. You can check your form http://www.jotformpro.com/form/41344500379956 and see the badge/image with corrected dimension and centered on the form header.

     

     

    Please inform us if there is more we can assist you with.

    Thanks!