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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I changed the price for my Paypal items and although the change was effective in the form, it doesn't appear when I preview the form.

    Asked by mwinter on June 23, 2014 at 05:50 PM
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    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 06:20 PM


    Your products actually have options that are specially priced. These special prices override the general price set for the product.

    To resolve this, unselect the "Enable Special Pricing" check box when you edit the options.

    On the other hand, if you actually intend to use special prices, you will have to ignore the default pricing, and change the prices through the special pricing table instead (pictured above).

    Hope this helps.

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    Answered by mwinter on June 23, 2014 at 07:19 PM

    Thank You.  I was unable to turn off the special pricing, so I ended up just changing the price for each item in special pricing and it worked perfectly.  I appreciate your help.