What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't even reply to your answer in the thread..it says "Please wait" and does nothing - waiting 30 minutes or more,,

    Asked by Mya Volkman  on June 23, 2014 at 06:02 PM

    Please help.  I'm trying to get my jotform remedied. Your online support is responsive, but when I try and respond to the thread and hit Submit, I get "please wait" and it does nothing.  So, I have to start over...this is #3.

    My jotform was not initially set up by me, rather, by Agent Advantage.  I do not know what happened, just that I no longer have the form to use on my website.  AA sent me to you, but I never set it up. Can you please contact them to remedy this issue?  18008893726.

    If not, please advise. I need a simple solution.

    Thank you,

    Mya

    Page URL:
    www.onlyrenthouses.com

    please wait and JotForm solution 3
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    JotForm Support

    Answered by david on June 23, 2014 at 06:49 PM

    Hi,

    I checked your website and your form appears to be working properly:

    I also cloned your form to make sure the form was working correctly and my submissions went through without issue.  There may have been an issue with one of our servers causing you to lag out earlier which would account for why even the forums were taking far too long to load for you.  If you are still experiencing this issue please let us know and we will be happy to look into it further.  Though as far as I can tell, your form and your website are functioning.

    Thank you for using Jotform!